Supra Lockbox
The electronic lockbox system is the safest, most secure and efficient way of providing easy access into listings. The Greater Harrisburg Association of REALTORS® makes available to members the option of access to Supra Keypads (eKey) and leasing Electronic Lockboxes (iBox) for use on listings.
Members interested in using the electronic keypad and lockbox system should contact the GHAR office to activate their key (eKEY service) and must visit the GHAR office in-person to lease their electronic lockboxes (iBox).
NOTE: Members are not required to use electronic keypads or lockboxes in their business, but for security purposes, members should never borrow or lend their keypads or lockboxes to others.
Supra Single Access
GHAR Members:
GHAR Adopts Supra’s Single Access Feature to help REALTORS® Access Your Listings! Single access will allow you – the listing agent – to grant access to a buyer’s agent limited access through the Supra app. For the single access feature to work, the listing agent must assign the lockbox to the property. There is no fee to you as the listing agent. The buyer’s agent will pay $4.00 per box for access. All this is done through the Supra app. Only REALTORS® who are not GHAR members are eligible to receive single access.
Not a GHAR Member but looking for access? Contact the listing agent, who will start the process by initiating a text invitation! The fee is $4.00 per lockbox.
Having issues assigning your lockbox to a property? Click here!
eKEY
With the Supra eKEY® app, agents get efficient property access, powerful and accurate information, and useful management tools. Supra’s eKEY® app turns your smartphone into a lockbox key. The app is compatible with Android and iPhone. Click here for a complete list of compatible phones and devices.
This service can be set up over the phone for new users.
eKEY Basic:
- Issue fee of $84.80 (includes tax)
- Monthly fee of $20.35 ($244.20 annually, includes tax)
*Click here for Basic Service features.
eKEY Professional:
- Issue fee of $84.80 (includes tax)
- Monthly fee of $24.54 ($306.48 annually, includes tax)
*Click here for Professional app improvements.
Electronic iBox BT LE Lockboxes
The Supra Electronic iBox BT LE is the device that is placed on properties and hold the listing’s keys. Lockboxes can only be accessed through the use of a Supra eKEY®. No additional hardware is required for most phones. The GHAR REALTOR® Store offers both new and used lockboxes for lease.
One-Time Lease Fee:
- New lockboxes: $116.60 ($110.00 + $6.60 tax)
- Used lockboxes: $106.00 ($100.00 + $6.00 tax)
Support and Resources
Require support outside of GHAR’s operating hours? Please contact Supra technical and billing support directly at (877) 699-6787. Support is available 8 am to 10 pm daily, seven days a week. The following resources can also provide some assistance:
- Frequently Asked Questions
- How to change the time on your Supra eKey
- eKEY Quick Guide
- eKEY Basic Refresh Guide
- eKEY User Manual
- eKey Error Codes
- Location Services for eKEY on Android
- How to Open Shackle on iBox BT LE
- Data at the Door Tips
- SUPRA How-To Youtube Channel (Videos)
- Changing Shackle Code (Video)
- eKEY Agent Alert (Video)
- Showing Notifications (Video)
- Creating Real-Time Showing Notes (Video)
- Supra eKEY Payment Management (Video)
- How to Check Battery Level of Supra Lockbox (Video)
Sign up for Agent Trainings:
Additional questions or interested in obtaining an eKEY or leasing an electronic iBox, please contact Chris Deimler at chris@ghar.realtor or Shana Louden at shana@ghar.realtor or call (717) 364-3200.